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SPEAKERS

KEYNOTE SPEAKERS

John Lewis
Mark Lewis11, Online Director, John Lewis

Responsible for the profitability and development of John Lewis's online channel, Mark leads the online and omni-channel development teams.

Mark took up his position on 4 March last year, joining from Collect+ where he has been CEO. Prior to this he spent six years at eBay in roles including UK Managing Director and European Marketplaces Director.

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Speaker schedule
Keynote: 09.10

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House of Fraser
Andy Harding, Executive Director, Multi Channel, House of Fraser

Andy Harding is the Executive Director, Multi Channel for House of Fraser and is responsible for the UK and international, online and mobile strategy. He has over 12 years experience in online and multi-channel retail and was the winner of the outstanding individual achievement at the Retail Systems Awards in 2013, when House of Fraser also won Best Multi Channel Retailer.

Andy?s fascination with ecommerce started at the Carphone Warehouse where he was initially responsible for the redevelopment of the first Carphone website before moving into the commercial team as Head of Ecommerce. Later part of the team that delivered the market changing ?Free Broadband? initiative for TalkTalk and then as Multi Channel Director at Ryman, he has established and developed a broad range of successful online businesses.

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Speaker schedule
Keynote: 09.40

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Zalando
Jerome Cochet, Senior Vice President Sales, Zalando

Jerome Cochet, Senior Vice President Sales, Zalando
Jerome joined Europe?s leading online platform for shoes and fashion in 2011, and is responsible for sales, performance marketing and customer management in all 15 of Zalando's active European markets. Prior to this, he was Engagement Manager at McKinsey.

Jerome holds an MBA degree from INSEAD (2007) and a Masters from ESCP Europe (2003).

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Speaker schedule
Keynote 10.10

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Track 1: Tide

Thomas Cook
John Straw, Chairman of the Digital Advisory Board, Thomas Cook

A rarity. An energetic digital entrepreneur with 17 years deep digital experience. One of a handful in the UK, wanting to provide the benefit of his experience to businesses making the challenging leap from analogue to digital.

A driven, focused and highly successful digital marketing expert and strategist with genuine business development, marketing acumen and a proven ability to drive forward organisational profitability by identifying potential opportunities and implementing strategies to maximise return on investment.

His past 11 years have been in search, specifically:

- Founder and CEO of Netrank, one of Europe's first SEO agencies specialising in corporate clients. Netrank was sold to LBi in 2008.
- Founder of SEO platform Linkdex in 2009. Raised $3m in VC from London and Silicon Valley. Linkdex provides the competitive insight to understand why and how to get on top of search engine natural listing

Previously:

? Interse Corporation, San Francisco, VP European Operations. Interse specialized web analytics and was significantly ahead of its time. Interse was purchased by Microsoft in 1997 for $160m.
? Revnet Systems, Huntsville, Alabama, co founder, VP Marketing. Revnet product email management software for marketeers. The company was purchased by MessageMedia in 2000 for $44m (subsequently bought by Doubleclick and then Google).

In 2006/2007 John created two consumer facing websites ? www.itsmymarket.com ? a classified ad site and a price comparison engine www.savebuckets.com.

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Speaker schedule
4.30 - 5.00

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SLI Systems
Jason Miller, Product Evangelist, SLI Systems

An online retail veteran of more than fifteen years, Jason Miller recently joined SLI in the Evangelist role. He previously was CTO of Motorcycle Superstore, which he co-founded in 1998 and grew into one of the world?s largest online motorcycle parts and accessories retailers, ranked in the top 200 by Internet Retailer Magazine. Upon the company?s 2012 acquisition by Motorsport After Market Group, Jason served as the company?s vice president of technology, holding responsibility for two of the world?s largest motorcycle parts and apparel sites.

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Speaker schedule
11.20 - 11.50

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Game
Fred Prego, Insight and Reward Director, Game

Bringing 17 years of experience from insight and marketing roles at Kimberly-Clark & British Airways (where he oversaw the launch of Avios), Fred Prego joined GAME in April 2013. As Insight and Reward Director, Fred and his team are at the forefront of using data, loyalty and CRM to ensure GAME stays true to its promise of delivering for UK gamers and drives business success.

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Speaker schedule
2.35 - 3.15

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Waitrose
Alex Murray, Manager, Web & Multichannel Development, Waitrose

Alex has nearly 20 years retail experience, with 15 devoted entirely to E-commerce. He began his career with fine wine merchant Berry Bros. & Rudd, driving online innovation and winning the International Wine Challenge 'Website of the Year' award 5 years in a row. In 2006, as gaming went truly mass market, he moved to the GAME Group, leading the website trading teams as well as owning the online customer experience. Then, in 2009, Alex moved to Waitrose, initially heading up the Waitrose Wine Direct business. When Waitrose.com relaunched in 2011, his responsibilities expanded to encompass the online grocery trading team. Currently, as Manager of Web & Multichannel Development, he is focused on digital strategy and developing the omnichannel proposition.

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Speaker schedule
15.55 - 16. 25

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Tesco.com
Simon Belsham, Managing Director, Tesco Grocery Home Shopping

Simon started his career as a consultant at Gemini (later becoming Cap Gemini). In 2003 he joined Tesco and over the next 7 years (before and after business school) led a variety of projects developing the operating model for the UK business, primarily in convenience, supply chain, general merchandise and latterly online with Tesco Direct. In 2005 Simon spent two years at Harvard completing his MBA before re-joining in 2007 on a development programme within the Extra format. He spent 18 months at Ocado as Director of Non-Food, where he was responsible for building a general merchandise platform to link in with the Ocado home delivery network. The first website launched was the pet site, fetch.co.uk. Simon re-joined Tesco in 2013 as Managing Director of Grocery Home Shopping.

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Speaker schedule
12.30 - 1.00

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Dressipi
Sarah McVittie, Co-founder, Dressipi

Sarah McVittie founded Dressipi with Donna Kelly. Dressipi is an online personal shopping and styling service that makes hand-picked recommendations and outfits that are tailored specifically to each customer, dressing their individual shape, finding their correct size in every brand and meeting their unique style preferences. Prior to co-founding Dressipi, Sarah was the co-founder and CEO of Texperts the world?s first text message question answering service. The company won numerous awards for its concept and technology. In 2008 the company was sold to KGB, owners of the 118118 directory enquiries service, in a multi-million pound deal. The Times recently called Sarah one of the UK?s ?top rising female entrepreneurs?, and she was named by Management Today magazine as one of the top 35 female entrepreneurs under the age of 35. Sarah also has a passion for motorbikes and in 2001 rode her motorbike and sidecar from London to Beijing along the oldest Silk Route.

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Speaker schedule
2.35 - 3.15

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Phones 4u
Gary Ellwood, Head of IT Strategy, Phones 4u

Gary is a passionate IT leader and technologist with the drive, determination and vision required to inspire and lead major change. He has worked as a senior IT consultant and certified IT architect specialising in designing and delivering Enterprise scale Service Oriented and Technical Systems Architecture for leading IT systems integrators and consultancies. Gary has been responsible for architecting successful SOA and IS/IT business solutions within major organisations across a number of different industry sectors, including Government, Aerospace, Retail, Media and Financial Services. He is presently the Head of IT Strategy, Architecture and Solutions at Phones4U, leading the architecture team through a significant transformation programme, which impacts all areas of the business and IT.

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Speaker schedule
2.00 - 3.00

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Sales Logiq
Mike Baxter, Managing Director, Sales Logiq

Dr Mike Baxter is consultant in eCommerce and Digital Transformation of organisations. Originally trained as a psychologist and then as a designer, Mike has expertise ranging across data analysis, digital marketing and digital technology.

A consultant to ecommerce companies since 2001, Mike?s clients include Google, Orange, Skype, Philips, Samsung, Crabtree & Evelyn and Sony Playstation. Mike is also an advisor to start-up technology companies, including Peerius and Ometria.

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Speaker schedule
Chairman - Track 1

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Homebase
Simon Langthorne, Customer Loyalty Manager, Homebase

Simon has been working in Customer Relationship Marketing for more than 10 years with retailers such as Homebase and Sainsbury?s, and directory service Yell. During his time at Sainsbury?s, Simon was responsible for looking after the Nectar programme as well as launching ?Coupon at Till?.

For the past four years, Simon has been Customer Loyalty Manager for Homebase and holds responsibility for producing the overall loyalty strategy plan for the business. This includes the delivery of a ?60m Homebase and Nectar direct marketing campaign, both on and off line, to drive greater customer engagement and loyalty.

Simon and his team have also recently won two prestigious Marketing Week Engage Awards for their personalised communications to customers.

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Speaker schedule
2. 35 - 3.15

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BrandAlley UK
Melissa Littler, Marketing & PR Director, BrandAlley UK

Melissa has spent over 16 years bringing brands and customers together in innovative and groundbreaking ways for major global businesses including Lloyds TSB, Sainsbury’s and now BrandAlley, where she is currently a board-level director.

As a founding member of BrandAlley UK in 2008, Melissa played an integral role in the launch of the now much-copied private sale model in the UK, and more recently in the management buyout of BrandAlley UK, backed by private investors.

An expert in traditional, digital and emerging marketing channels, Melissa has pioneered award-winning multi-channel marketing campaigns for BrandAlley UK, making them number one private sales retailer in the UK with over 3 million visitors each month and an astounding 1,000 new members every day.

From driving customer acquisition for global financial services businesses and working on the £11m launch of Sainsbury’s online store, to spear-heading BrandAlley UK’s successful mobile commerce launch, Melissa has mixed her commercial knowledge with a creative flair and understanding of what customers want to ensure her multi-million pound marketing budgets really count, both on and offline.

Melissa’s inspiring leadership has also led her and her strong young team at BrandAlley UK to scoop numerous industry accolades including the Best Marketing Award at the coveted Drapers & Retail Week Paypal Etail Awards in 2012 and Melissa herself was also recognized as a dynamic female talent working at the top of the retail industry at last year’s Specsavers Everywoman in Retail Awards, where she took home the award for Online Retailer of the Year.

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Speaker schedule
2:35 - 3.15

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P&O Ferries
Chris Cook, Chief Information Officer, P&O Ferries

Chris Cook is Chief Information Officer at P&O Ferries with responsibility for IT across 12 ports and on board 15 ferries. He has been instrumental in the development and delivery of P&O Ferries' eCommerce strategy. Chris has also held senior IT roles at Le Méridien Hotels, Autoglass, Nuffield Health and British Airways where, in 1996, he was responsible for developing BA's first online sales site.

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Speaker schedule
2:00 - 2:30

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Konga.com
Mark Russell, Chief Commercial Officer, Konga.com

Mark Russell is responsible for the Retail, Marketplace and Marketing functions at Konga.com. He joined Lagos-based Konga.com in January 2014 to launch the Marketplace platform. He has previous experience across some of the UK's favourite retail brands and almost 15 years of ecommerce experience across multiple functional areas.

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Speaker schedule
11.55 - 12.25

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Track 2: Time

B&Q
Mike Durbridge, Omni Channel Director, B&Q

Mike Durbridge is the Omni Channel Director at B&Q. Mike is accountable for Digital channels, Retail & Contact Centre Technology and omni channel customer journeys, whilst defining the customer led operating strategy of the business to become an Omni Channel Retailer. Prior to joining B&Q in 2013, Mike spent 8 years at Vodafone, leading the Retail, Online and Contact Centre channels at Vodafone UK, creating the first multichannel operation for Vodafone. Mike has had a variety of marketing, sales, commercial and operational leadership roles in telecom, financial services and mail order businesses over the course of his career and is a strong believer that the key to commercial success for modern retailing is to ensure that customers, led by choice and simplicity and enabled through technology, are placed at the heart of any business.

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Speaker schedule
11.55 - 12.25

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Marks & Spencer
David Walmsley, Director M&S.com, Marks & Spencer

David is Director of M&S.com ? responsible for the running of the retailer?s digital business. He has overseen the development of the new multi-channel platforms for M&S, which lie at the heart of its plan to transform itself into a leading multi-channel retailer. David has spent 20 years working in the digital retail space, having built his first web site in 1994. David joined M&S in 2011 from Dixons Retail Group, where he was Director of eCommerce. Prior to this, he was responsible for the running of johnlewis.com, as Head of Web Selling. David is a Governor at the Fashion Retail Academy.

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Speaker schedule
3.55 - 4.25

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Shop Direct Group
Chris Haighton, Head of Retail Logistics, Shop Direct

Chris is responsible for Shop Direct's relationships with all of its carriers. As Head of Retail Logistics he is responsible for driving continual improvement in the successful delivery and return of over 30 million parcels and over 80 million pieces of mail each year in Great Britain and Ireland. He joined White Arrow Express as a graduate in 1991 and has been with Shop Direct ever since. His career has covered a wide variety of operational and project roles touching all aspects of the supply chain. He has wide experience of home delivery both as a service provider and a purchaser of services.

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Speaker schedule
2.35 - 3.15

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Conde Naste
Franck Zayan, President of E-Commerce, Cond? Nast International

Franck Zayan is President of Cond? Nast E-Commerce, a new division created in 2014, and previously held the position of Internet and E-commerce Director of Galeries Lafayette since 2011. From 2007 to 2011, Franck operated an ecommerce consulting business, Traffic Garden, prior to which he started and operated an online shoe retailer, which he then sold, and has held positions at Glowria, an internet DVD rental business, and iPin, an online payment platform.

Cond? Nast International (CNI), a division of Advance Publications, sets the benchmark for multimedia publishing excellence. CNI currently operates in 27 markets, publishing 128 magazines, close to 100 websites and over 200 tablet and Smartphone apps, under such respected brands as Vogue, GQ, Glamour, Wired, Cond? Nast Traveller, AD and Vanity Fair. Recent launches include Vanity Fair in France, Cond? Nast Traveller in China and the Middle East, Vogue in Thailand, Ukraine and The Netherlands, GQ in Turkey, Glamour in Brazil, AD in India and Allure in Russia.

CNI continues to expand beyond its traditional publishing domain, through activities which include: global events such as Vogue Fashion?s Night Out, GQ Men of the Year and Glamour Women of the Year; Wired events and consultancy services; The Vogue Wedding Show; CNI Restaurants and the Cond? Nast College of Fashion & Design which recently opened in London.

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Speaker schedule
4.30 - 5.00

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Doddle
Peter Louden123, Chief Operating Officer, Doddle

Peter Louden is the Chief Operating Officer at Doddle, responsible both for its day-to day-management and the ongoing development of the business. He is a highly experienced professional with almost 30 years experience in logistics, supply chain and network operations. This includes several years as Managing Director of Nightfreight, a multi-site operation spanning B2B, B2C, two man home delivery and dedicated Contract Logistics operations. During his career he has worked with many of the UK?s leading retailers and third party logistics providers.

Doddle is a parcel collection and delivery service located at railway stations and other major hubs across Britain. Launched in December 2013, it provides a convenient and accessible service for commuters whilst building closer ties with the local community. The service is the only one of its kind that is available to every retailer, e-tailer, parcel carrier and shipper, creating a network of single points for the collection, return and sending of parcels.

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Speaker schedule
2.35 - 3.15

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Tranform
Emma Robertson, Managing Director, Transform

Transform's Managing Director, Emma Robertson, has worked with some of the UK's biggest organisations, helping blue chip and emerging companies to re-orientate their businesses around the ever-changing customer.

Emma has extensive experience of the multichannel market and a strong track record in high profile, customer-centred, results-driven projects for market leading companies including Hammerson, P&O, Homebase, Argos, eBay, BT and Tesco.

Transform has recently worked on the digital experience design and delivery for Homebase, proposition development for Tesco, change management at Argos and with Hammerson on its multichannel strategy - which incorporates the installation of the largest retail beacon deployment in Europe, at its new Marseille shopping centre.

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Speaker schedule
Chairman - Track 2

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Apptus
Michael Mokhberi, CEO, Apptus

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Speaker schedule
2 - 2.30

Winsor & Newton
Fleur Meurer-van Heek, Head of Ecommerce, ColArt

Fleur Meurer is Head of Ecommerce at ColArt and is a strong advocate of a multi-channel approach to retail. With several years of experience in online and offline marketing & sales for leading companies such as Canon UK and TomTom, she joined ColArt in 2010 and is now responsible for managing their complete portfolio of branded websites including Winsor & Newton, Lefranc & Bourgeois, Reeves, Cont?, Liquitex, Letraset and Snazaroo.

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Speaker schedule
11.20 - 11.50

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RedTechnology
James Candy, Business Development Director, Red Technology Solutions

James is a seasoned ecommerce practitioner with 12 years? experience of helping and guiding clients to maximize their online sales across a number of different retail sectors from specialist pureplay etailers right the way through to international, omni-channel merchants.

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Speaker schedule
11.20 - 11.50

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IMRG
Andrew Starkey, Head of e-Logistics, IMRG

Andrew is the founder and lead consultant for Spiral4..., offering strategic advice to postal and e-retail stakeholders and is retained by IMRG as its Head of e-Logistics to lead its research and member support programme. He has an extensive background in the world of parcels and postal logistics including senior commercial roles in Royal Mail, Executive Director of Postcomm and Commercial Director of Jersey Post International.

Andrew is the author of a number of market leading reports and is a recognised expert in e-retail logistics and a member of the Chartered Institute of Logistics and Transport and the Institute of Direct Marketing.

He lives in the West Country and when not slaving away on behalf of IMRG members, can be found sailing ‘Swallow’ on the lakes and estuaries around Devon and Cornwall

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Speaker schedule
14.35 - 15.15

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Chuck Cantrell, Head of eCommerce Solutions, UK Shoe Retailer

Chuck Cantrell has been creating innovative solutions and strategies that increase engagement since he started his career over 20 years ago. Working with retailers and consumer product companies like: Nordstrom, Harley Davidson, Kohl’s Department Stores, Starbucks, Orchard Hardware Supply (OSH), Elivate Fitness, Arnette (an Oakley company) and SanDisk, Chuck managed development, product strategies and roadmaps that lead to extremely successful eCommerce, CRM and Social Media solutions.

Chuck is currently the Head of eCommerce Solutions at a UK based retailer, where he is leading the development of an architecture and solutions set that delivers a new multi-channel eCommerce platform capable of engaging consumers throughout their journey. This solution set is designed to meet customers wherever they are; online, in-store, mobile and on social networks to understand, interpret and execute on a contextual relationship that enhances the consumer experience.

Speaker schedule
12:30 - 13:00

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Track 3: Place

Vouchercodes
Claire Davenport, Managing Director, VoucherCodes.co.uk

As Managing Director of VoucherCodes.co.uk, the UK’s largest voucher website, Claire is responsible for driving the strategy and growth of the online, mobile and in-store offerings for the site.

Claire joined VoucherCodes.co.uk in January 2014 from eLearning start-up FutureLearn, where she acted as Commercial, Marketing and International Director for the organisation’s global launch. During her 20 year professional career, Claire has held a number of leadership roles including Chief Commercial Officer at Bigpoint, Chief of Staff at Skype and Head of Strategy for RTL Group, Europe’s largest broadcasting company. Prior to entering the world of corporate management, Claire worked as investment banker for Goldman Sachs and J.P. Morgan.

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Speaker schedule
2.35 - 3.15

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Harper Collins
Chantal Restivo-Alessi, Chief Digital Officer, HarperCollins Publishers Worldwide

Chantal Restivo-Alessi was appointed to the position of Chief Digital Officer in 2012, reporting to Brian Murray, President and CEO of HarperCollins Publishers Worldwide, and sitting on the company?s executive committee.

In this role, Restivo-Alessi is responsible for leading the overall global digital strategy for the company. She manages the commercial relationships with existing and new digital partners, and grows the digital revenues worldwide, working closely with all the divisions of the company around the world.
Restivo-Alessi has held numerous senior strategy positions and has more than 20 years of international media management experience. She joined HarperCollins from ING Bank in London, where she was Head of Media Corporate Finance. In addition, she has worked at Aegis Group PLC in senior strategy and operational roles, EMI music, and Booz & Company. Restivo-Alessi is fluent in six languages, holds an MBA from Columbia University, a Masters in Foreign Trade and International Marketing from ICE Italian Institute, and a Laurea (MA) in International Political Sciences from University of Rome.

About HarperCollins Publishers
HarperCollins, one of the largest English-language publishers in the world, is a subsidiary of News Corporation (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV). Headquartered in New York, HarperCollins has publishing groups around the world including the HarperCollins General Books Group, HarperCollins Children?s Books Group, Zondervan, HarperCollins UK, HarperCollins Canada, HarperCollins Australia/New Zealand and HarperCollins India. HarperCollins is a broad-based publisher with strengths in literary and commercial fiction, business books, children's books, cookbooks, mystery, romance, reference, religious and spiritual books. With nearly 200 years of history HarperCollins has published some of the world's foremost authors and has won numerous awards including the Nobel Prize, the Pulitzer Prize and National Book Award, the Newbery Medal and the Caldecott. Consistently at the forefront of innovation and technological advancement HarperCollins is the first publisher to digitize its content and create a global digital warehouse to protect the rights of its authors, meet consumer demand and generate additional business opportunities. You can visit HarperCollins Publishers on the Internet at http://www.harpercollins.com

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Speaker schedule
11.20 - 11.50

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QVC
Gina Deeble, Director of Multi-channel Planning & Commerce, QVC UK

Gina is responsible for directing QVC UK?s merchandising operations including the live TV broadcast, QVC Beauty, QVC Extra, QVC Style, qvcuk.com and mobile apps.

During her twenty years at QVC, Gina has worked in merchandising and buying. She was also responsible for leading the commercial direction, content development and customer experience on QVC's digital commerce channels, including QVC Active, the world?s first opportunity to order via a remote control from a live TV channel.

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Speaker schedule
2.35 - 3.15

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Digital River
Marco Vergani, VP & GM, Digital River

Marco Vergani joined Digital River in 2014 as its general manager and vice president of EMEA to oversee sales, marketing and operations in the region. Based in Digital River?s UK office, Vergani manages the company?s operations in Austria, Germany, Ireland, Luxembourg, Russia, Sweden and the United Kingdom.

Vergani joined Digital River from IBM where he built a 25-year career developing and managing pan-European sales operations. He most recently served as the vice president of European sales for the Global Process Services division. In this senior executive role at IBM, Marco was charged with optimizing resources and managing an expanding organisation across the fast growing European market. During his career at IBM, Vergani also spent five years leading IBM?s Retail Store Solutions division across EMEA. There he ran sales, managed strategic alliances, opened new distribution channels, and conceptualised and developed advanced point-of-sales solutions for worldwide markets.

International revenue accounted for approximately 52 per cent of Digital River?s total revenue in 2013. Digital River?s Europe-based customers include leading brands such as AVAST Software, Kaspersky Lab, Logitech, Sennheiser and Spotify.

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Speaker schedule
11.20 - 11.50

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Comptoir des Cotonniers
Valerie Dassier, e-Business, CRM and Customer Service Director, Comptoir des Cotonniers

After earning her degree from EDHEC, a leading French business school, Valérie began her professional career with the LVMH Group at Le Bon March, where she was Lingerie Sales Manager, Fashion Buyer and SAP Project Manager during her twelve years with the company. In 2006, she decided to go into business for herself and created jaimeladeco.com, an online start-up specializing in interior decoration. In 2009, she joined the Fast Retailing Group for the Comptoir des Cotonniers and Princesse tam.tam brands.

A sales professional at heart, customer-oriented and keen to link retail and digital, she plays a determining role in digital innovation within the Group. Furthermore, Valérie enjoys sharing her experiences and learning from the experiences of others at the various conferences organized in this field.

She was the force behind the recently launched 'Fast Shopping' concept at Comptoir des Cotonniers in 2014.

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Speaker schedule
11.55 - 12.25

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tesco
Mark Cody, Senior Group Marketing Manager ? Mobile, Tesco

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Speaker schedule
14.35 - 15.15

NetSuite
James Cronin, VP Software Engineering, NetSuite

James started Venda (acquired by NetSuite in July 2014) following his CTO role at boo.com group where he held the position of Vice President and Global Director of Operations and Technology. In this position, he managed all back end technology development and operations, building boo.com's award winning technology, very large scale hosting platform, global infrastructure and skilled technical team from scratch.

Prior to this, James was Director of Operations & Technology at Virgin Net, a leading UK Internet Service Provider, with responsibility for continued running of technical services and defining new technology strategy. James also worked at a group level with Virgin Management Ltd acting as a consultant to many Virgin Group companies on their eCommerce, Internet and technology strategies as well as conceiving a number of new Virgin ebusinesses.

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Speaker schedule
14.00 - 14.30

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Coca-Cola
Mark Elkins, Vice President, Digital Sales & Marketing, Coca Cola Enterprises

Mark has been at Coca-Cola Enterprises (CCE) for eight years and is Vice President, Digital Sales & Marketing. Mark is responsible for CCE’s digital commercial activities and capabilities across Europe, to drive growth, loyalty and productivity. This includes accelerating online/e-commerce growth (e.g. with online retailers), driving in-store sales through digital shopper marketing (e.g. mobile), transforming customer service through digital platforms (e.g. customer portal), and pioneering digital business innovation (e.g. new ways to buy).

Mark founded CCE’s digital team in 2011, and working initially with lead customers in Great Britain, he and his team have created a blueprint for online shopping growth and pioneered new ways to connect with shoppers to drive sales. Digital is now a major growth driver for the business and CCE is recognised to be in the vanguard of digital development.

Previously, Mark was CCE’s Strategy & Insights Director, where he raised CCE’s strategy and execution capabilities across Europe and led a number of business expansion initiatives. Prior to joining CCE, Mark worked for eight years in strategy consulting for Marakon Associates, where he advised some of the world’s best known companies how to grow long-term value. Mark has an MBA from INSEAD and a Masters in Mechanical Engineering from Imperial College London.

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Speaker schedule
16.30 - 17.00

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Bally
Kirsty Garrish, Global eCommerce Director, Bally Group

Kirsty joined Bally in March 2013 as an independent consultant to help them scope out the long term strategy for ecommerce and omni-channel retailing. After the scoping phase, Kirsty was appointed Global eCommerce Director with the remit to migrate ecommerce activities from a third party to a fully in-house solution including B2C logistics and a global customer services solution.

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Speaker schedule
15:55 - 16:25

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Workshop Speakers

accenture
Smon Blosse, Products Digital Customer UKI, accenture

Simon Blosse is a digital retail specialist in Accenture Digital Customer, focusing on e-commerce technology and operations.

His 8 years of consulting experience has included assessment of retail business and technology capabilities, strategy, operations and enterprise services. He has supported development of international market entry through online presence and defined international operating models and technical solutions for e-commerce expansion.

His personal interest in digital retail has developed across three key trends: the shift in power from retailer to customer, in influence and control; the unprecedented scale of IT and business organisational change that digital has caused; and the creation of the digital global customer driving a new global marketplace and competitor landscape.

He has driven and supported the delivery of technology strategies and solutions for retail clients - including large-global supermarket, convenience and general merchandise retailers - in the US and Europe. Clients have included: Ahold, Best Buy, Carphone Warehouse, Co-operative Food, M&S, Sainsbury’s, Shell and Tesco.

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Speaker schedule
Workshop 6

Sustainly
Matthew Yeomans, Founder, Sustainly

Matthew Yeomans is the founder of Sustainly, a media business that provides a bridge between the world of sustainability and marketing. Matthew is the author of the Social Media Sustainability Index and, as a consultant, has provided editorial strategy to clients including Nike, HSBC, P&G and PwC.

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Speaker schedule
Workshop 2

Worldpay
Adam Guest, Global Retail Manager, Worldpay

Adam is Global Retail Manager at Worldpay, responsible for assisting leading online retailers with eCommerce services. Prior to Worldpay, Adam spent over 8 years at Experian, specialising within the retail division. Having worked with most major retailers in the UK, Adam has a complex understanding of the eCommerce market with expertise in marketing data, fraud protection and payment services. Adam is committed to using his expertise to help retailers increase their global reach, optimise acceptance and reduce operational costs.

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Speaker schedule
Workshop 4

On Tap
Dan Garner, Director, On Tap

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Speaker schedule
Workshop 5

BT Expedite
Ben Hickford, Head of Digital, BT Expedite

An experienced digital professional with a passion for technology, consumer behaviour and retail, Ben’s key focus is digital customer engagement and personalisation.

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Speaker schedule
Workshop 8

BT Expedite
Dean Taylor, Head of Creative, BT Expedite

Dean has more than 14 years’ experience of designing high impact e-commerce sites. He believes in combining a great brand experience and optimised conversion in sites that customers find immersive and a breeze to use.

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Speaker schedule
Workshop 8

e-Spirit
Tim Jenkins, Country Director, e-Spirit

Country Director

Tim is responsible for commercial operation of e-Spirit within the UK & Ireland and has over 20 years’ experience in commercial and business development roles, from developing start-up businesses to managing the identification and growth of new market sectors for existing organisations. He is well-versed in the software and digital industries, working with both CMS vendors and digital agencies and has overseen many online, mobile and web application projects for organisations in a wide range of industries.
As a speaker he regularly presents on a variety of web related subjects including the delivery of strategies from user experience, mobile, social media and personalisation.

Speaker schedule
Workshop 7

E4X
Eric Fergusson, Head of Retail Services, OrderDynamics

Eric heads our Retail Services team, providing strategic and operational guidance in setting up and improving ecommerce and multichannel retail for our global clients. Prior to OrderDynamics, Eric was responsible for launching and trading stockless third party categories at Shop Direct (Very and Littlewoods), including Pets Accessories, Sportswear, Fancy Dress and Healthcare. He also oversaw the Insight and Analytics team and had an influential role in both corporate strategy and acquisition. Eric first started his career at OC&C Strategy Consultants, where he worked both in the UK and the US on Commercial Strategy for retailers such as WH Smith, The Container Store and Phones4U.

Speaker schedule
Workshop 6

Danny Richman, Digital Marketing Consultant, .

Danny Richman is a digital marketing consultant with over 15 years’ experience of providing advice, training and support to businesses seeking to improve their digital marketing strategy and search engine visibility. Clients include Bank of England, Prince’s Trust, BBC, John Lewis and Marks & Spencer. Danny’s presentation aims to demystify the process of improving online visibility for your website for international search engine users.

Speaker schedule
Workshop 6

E4X
Oliver Brough, General Manager, E4X Europe

Olly joined E4X to continue the success the business has achieved through providing a currency management platform to 123 merchants who use their ecommerce sites to sell globally in many different currencies. Olly is focused on helping ecommerce retailers and travel companies reduce the cost, complexity and risk of being exposed to currency market fluctuations as their businesses expand into new geographic markets. Olly has 18 years of experience in the business technology market place covering currency management and payments, online fraud protection, identity management and customer analytics with QAS, Eiger Systems, Experian, 192business, 41st Parameter and now E4X.

Speaker schedule
Workshop 6

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