Track 1: Tide
Trends, analytics, insight, planning, prediction and customer behaviour will be covered in this stream which looks at the movement and ebb and flow of retail complexities and demands.
|09.00 Chairman’s Introduction
Ian Jindal, Editor-in-Chief, Internet Retailing
Mark Lewis, Online Director, John Lewis
Responsible for the profitability and development of John Lewis’s online channel, Mark leads the online and omni-channel development teams.
Jérôme Cochet, Senior Vice President Sales, Zalando
Jérôme joined Europe’s leading online platform for shoes and fashion in 2011, and is responsible for sales, performance marketing and customer management in all 15 of Zalando’s active European markets
Andy Harding, Executive Director, Multi Channel, House of Fraser
Andy Harding is the Executive Director, Multi Channel for the House of Fraser and is responsible for the UK and international, online and mobile strategy.
Mike Baxter, Managing Director, Sales Logiq
|11.20 – 11.50
Growing through technology
As co-founder and CTO of Motorcycle Superstore, Jason Miller grew the company into one of the top 200 ranked retailers in the US. In this presentation, he’ll share how they used various technologies to achieve this.Speaker:
Jason Miller, Co-founder, Motorcycle Superstore and Evangelist, SLI Systems
Stream keynote sponsored by:
|11.55 – 12.25
Delivering ecommerce in Africa’s largest economy
Nigeria is now Africa’s largest economy and increased mobile data availability, growth in disposable income and minimal structured retail is creating opportunity for eCommerce to thrive. However, as the demand grows so do the challenges around the eCommerce fundamentals of Payments, Logistics and creating a truly ‘Customer First’ sustainable business. Sharing insights into how Konga.com has created a culture of constant innovation required to meet the challenges of operating Nigeria’s Largest Online Mall.Speaker:
Speaker: Mark Russell, Chief Commercial Officer, Konga.com
|12.30 – 13.00
Maximising the Click, Collect, Deliver Opportunity
Fulfilment and delivery are fast becoming the key battleground in online shopping. Simon Belsham will share Tesco’s multichannel vision and how it is focused on creating the most compelling offer for its customers however, wherever, and whenever they choose to shop.
Simon Belsham, Managing Director, Tesco Grocery Home Shopping
|13.00 – 14.00 – LUNCH|
|14.00 – 14.30
A Cross Channel Journey
The ferry business is not known for its innovative use of eCommerce technology, but P&O Ferries is changing that. Chris Cook tells the story of how the country’s largest ferry company is using best practice from the Retail Sector to move from a 30 year old legacy platform to a best of breed, omnichannel eCommerce solution in order to provide a seamless customer experience across all its sales channels.
Chris Cook, Chief Information Officer at P&O Ferries
Stream keynote sponsored by Reply
|14.35 – 15.15
Panel Discussion: Are big data blind spots leaving you vulnerable to customer turn off?
The panel will consider issues around big data, customer behaviour, loyalty and actionable insight to keep the relationship sweet.
Melissa Littler, Marketing & PR Director, BrandAlley UK
|15.15 – 15.55 – BREAK|
||15.55 – 16.25
Seamlessly integrating the inspirational and transactional journeys
Alex Murray will share insight into how Waitrose is enabling a more specialised shopping experience combining rich and helpful content with flexible and convenient shopping choices across devices and channels.
Alex Murray, Manager, Web & Multichannel Development, Waitrose
|16.30 – 17.00
Closing keynote: The Considered Journey
If two heads are better than one then innovation is all the better for a crowded room. John Straw will explain how Thomas Cook benefits from opening up its digital business to external partners and how innovation is also managed from within the business. He’ll share how the Digital Advisory Board reimagine existing processes and assess and help implement ideas from internal stakeholders as well as some of the ways that Thomas Cook is innovating to keep relevant to digital omnichannel travellers at all stages of their holiday journey.
John Straw, Chairman of the Digital Advisory Board, Thomas Cook